Home

About Chiron

Suppliers

Ordering

Featured Items

            Store

ChironCentral

Contact

 

 
 

View Cart

Check Out

Search

Customer Service

We have revamped our website even further adding even more cost effective features. Our new website is even more user friendly. You will be able to obtain pricing for Fisher and VWR products, as well as all of the corresponding manufacturers' catalog numbers. Not only can you obtain current pricing but you can place a purchase order as well - true e-commerce! We hope you find the new website to be a valuable resource.

 

  1. Register and Log In

    First, be sure to register on our Web site through New Customer Registration. To accomplish this, enter a part number in "Search Inventory". Click on the "Customer Service" button which appears on the left side. Click on item "1. Login" - click on "Start As New User" - click on "Sign Up".

    Registration is free and takes just a moment.

    If you are a current customer, you can use your pre-assigned LOGIN and PASSWORD. After you register and log in, current preferred pricing and various search methods are available to include catalog #, manufacturer name, keyword, category and subcategory. Under the "Customer Service" tab, you can "Review Previous Orders" as well as "Change Address Details".

    To insure that you have successfully logged on, check under "Customer Service". If #1 "Login" appears in the list it means you have not been logged in.
     

  2. Access Chiron Online
     
    • Product Search

      The most powerful feature of our site is the search engine. It's your gateway to our database of over three hundred thousand products.

      The "Search Inventory" field on the Chiron Home Page appears to the left and remains available on all subsequent pages. Enter product names, key words, supplier names or catalog numbers and our search engine goes to work for you. Once you locate the products you need, load them into your requisition by clicking on the "Order" button. Once you've found what you need, complete your requisition by going to either "View Cart" or "Check Out" and print a copy to send to your internal purchasing department or just to use as a reference.

      A successful search will present one or more items which could be your exact match. If you entered a distributor catalog number (Fisher or VWR), the manufacturer's catalog number will appear instead of the number entered. You can click on the "More Info" button which displays a second page of additional product information as well as the distributor's catalog number you entered. There are also three different prices displayed. "Price FOB Toledo" is freight on board in Toledo, Ohio USA.. "Price CIF USA" is the price to any city in the contiguous 48 States. This price might be useful to those who use the services of a freight forwarder. "Price CIF <destination country>" is a delivered price to the country you name when registering. All pricing is based on the assumption that your order/shipment will total 100 pounds or more. Orders/shipments that do not meet the 100 pound minimum may be subject to additional freight charges. Chiron will determine the method of shipment when CIF Destination pricing is appropriate. If another method of shipment is requested which is more expensive, the price difference will be added to the invoice.


    •  

      • e-Commerce

        The big advantage of the chironsci.com web site is that you can enter purchase orders electronically. Another time saving and efficient process. Let's say you wanted to purchase a pack of 02-539K - simply click on the "Order" button and the item is added to your "Shopping Cart"; (Note: The item appears at the bottom of the page titled "Shopping Cart Items") click on the "Check Out" button; the next page says "Please Select a Shipping Method".

        A. Your home country is entered as a default and if not changed you will be given "Price CIF <home country>" pricing. If this is your choice, simply change the "Shipping Method" to "Freight" and both "State" fields to "None".

        B. If you want "Price FOB Toledo", change the first "State" field to "None"; the "Shipping Method" to "Pickup" the second "State" field to "None" and the "Country" to "USA".

        C. If you want "Price CIF USA" change the first "State" field to "None"; the "Shipping Method" to "Freight" and the second "State" (e.g. Florida) to the state to which you will be shipping and the "Country" to "USA".

        You can put your purchase order number in the "Order Comments and Special Requests" field.

        Click on the "Continue" button.

        The next page titled "You will now be directed to enter your payment details" shows the "Product Cost" and "Handling" (Shipping) for the method picked on the previous page.

        Press "Order now!" and you arrive at the page where you can select your method of payment. Under "Other Payment Type" one can select "Net Terms" if you have an open account with Chiron Scientific, Inc.

        Click on the "Continue" button and the process is completed.

        It's that simple! We encourage you to explore the possibilities!

      • Price Saving Feature

        On items where we have direct relationship with the manufacturer, you will be alerted with the red statement "Click on the Following Link for Manufacturer Direct Pricing." All pricing is for full case quantities but will definitely be more economical than sourcing from Fisher or VWR. Our web site  pricing will be the lowest available.

      • Hints
         
        • Fisher numbers need hyphens XX-XXX-XXX
        • VWR numbers need hyphens XXXXX-XXX
        • Bel Art numbers need no letter prefix or hyphens. 210100000 not H21010-0000
        • Some experimentation might be required as both Fisher and VWR as well as the manufacturers fluctuate using hyphens and spaces.
           
      • Hazardous Items

        Some companies have stringent interpretations of hazardous items which could include thermometers to include bi-metal and even batteries. Special handling fees might be imposed for items which fall into these categories over which we have no control.
         

      • Chemicals

        Due to the hazardous nature of most chemicals and the difficulty of transporting both within the U.S.A. and abroad, Chiron Scientific, Inc. is not providing chemicals in their product offering.


      •  
      • Order Details

        After you log into Chiron Online, you can change shipping information on any individual purchase order as well as include specific instructions.

       

    • Requests For Quotation

      There could be those occasions where you are unable to locate the product in Chiron Online and need to request a quotation. We plan to respond to these quotations by posting the response in our master data base. You can retrieve your quotation and place an order online through Chiron Online. Our future business relationship can be conducted electronically and through e-mail - the most cost effective and time efficient process currently available!
       

    • Read About Our Policies

      Important, valuable information about our site is given in our Privacy Policy and in our Terms and Conditions. Please visit these pages soon to learn more about our site.

Orders may be placed by fax, e-mail, phone, mail, or electronically at this website. When placing your order, list quantity, catalog number, and a brief description of products. Also, please specify choices if items are available in a variety of sizes, colors, etc.

Phone Orders

Our customer service representatives will be happy to help you when placing an order. They are available Monday through Friday, from 9:00 am to 5:00 pm Eastern time.

Fax Orders

You can easily place purchase orders by fax to 419-882-5402. Our fax number is available 24 hours a day, 7 days a week, allowing you to place orders when convenient for you.

Order Status

Order status is available at this web site 24 hours a day, 7 days a week. Your purchase order number or Chiron's order confirmation number is required.

Confirming Orders

We do not require confirming orders. If you do send a confirming order, please mark it clearly to avoid duplication. A restocking charge may be assessed for duplicate shipments due to unmarked confirming orders.

Prices

Prices shown are in US dollars. All prices are FOB Toledo, Ohio unless otherwise specified. For orders less than $50.00, a service charge of $10.00 will be assessed. We will gladly quote current prices on request.

Terms

Terms of payment are "Net 30 Days" with approved credit. In order to avoid unnecessary delays, purchasers who do not have an account with us may charge their order to Visa, Master Charge or American Express. Of course, you can enclose a check or money order. Credit approval will require commercial and bank references. We will apply a 3% service charge for credit card payments. Also, all banking fees involved with a wire transfer are for the account of the remitter.

Shipping

In stock orders received Monday through Friday by 2:00 pm Eastern Time are shipped the same day. Your shipping instructions will be observed except where they conflict with I.C.C. or DOT regulations. On such occasions we will ship by the least expensive, most satisfactory method. All domestic freight charges, including insurance, COD, and forwarding, will be prepaid and added to the invoice.

Returns

In returning merchandise, please consult us first for return authorization number and shipping instructions or proper credit cannot be assured. A restocking charge may be assessed based upon factors involved in the specific transaction.

Claims

Every reasonable precaution is taken to pack merchandise properly. Each order is carefully checked and inspected before shipment. Should you find shortage, breakage, or damage, please copy packing slip and report to the carrier immediately and request an Inspection Report. This report is essential to support a claim for loss. We will do everything within our power to assist in making a prompt and equitable settlement of claims. Any discrepancies must be reported to us within 10 days.

Blanket and Standing Orders

We welcome blanket and standing orders. We can structure the terms, shipping dates, releases, and other conditions to fit your needs. Please contact us for details.

International Sales

Export services to most countries are available. Please contact our international sales department for additional information.

Minimum Order

As a service to our customers, we do not require a minimum order. However to help defray processing costs, a $10.00 service charge will be assessed on orders less than $50.00.

Satisfaction Guaranteed

Your satisfaction is guaranteed or your money will be refunded. If you are not happy with your order, please call our telephone customer service representatives. They will help in returning merchandise. If an item is not quite what you wanted, they will try to help locate a replacement product. We appreciate any feedback you can offer, allowing us to improve our service and product line.

Design and Specification Changes

Some items may differ somewhat from their description or illustrations. This is because improvements in design have been made. In most cases the changes have been made in the interest of better performance or appearance.

Notice

As a distributor for the products described herein, Chiron Scientific, Inc. warrants the representations made for the products in this catalog accurately reflect the manufacturer's representations to Chiron Scientific. Chiron Scientific expressly disclaims all other warranties, whether expressed, implied, or statutory, including the warranty of merchantability and fitness for use. In no event will Chiron Scientific be liable for consequential damages arising out of the use of the products described herein.

Warning

The products listed at Chiron Online are intended for sale to commercial, industrial, medical, and educational institutions and are for use by professionals or by individuals under the supervision of professionals. Where instructions for the use of a product have been provided by the manufacturer, those instructions should be followed to ensure safe use. Certain items may be dangerous unless used by trained technical personnel under the supervision of professionals.


Home | About Chiron | Suppliers | Ordering | Featured Products | E-Bay Store | ChironCentral | Contact | Terms of Use | Privacy Policy